Terms and Conditions

Damaged Shipments

Open and inspect all shipments promptly. In the unlikely event that damage occurs during shipment, WRITE "damage" on the delivery receipt. The driver will give you a copy of the delivery receipt.

KEEP the damage goods and packing! DO NOT REFUSE THEM! We can not process your claim if you refuse the delivery.

Notify CnC Homes LLC immediately and promptly fax the copy of the delivery receipt to us at 617-328-6288 so a claim can be filed.
In the event that a damage was not noted upon receipt of the delivery, customers have 5 days to submit a claim. You will be asked to send it the proof of damage (pictures). Any damage caused by mis-handling the products will not be covered with CnC Homes's warranty policy.

Shipping

Over the last few years we've tried almost all the large freight companies: FedEx Freight, UPS Freight, Yellow Transportation, Roadway, etc. Although they can provide much faster services because of their sizes, they don't tend to protect the furniture and we've seen multiple damages on the shipments. In light of this, we have dedicated the following freight companies to deliver the furniture:

Shipping charge is 15% of the total for commercial shipment with minimum of $150. Residential shipping is higher and depending on the location.
We can ship using any other customers appointed fright companies but we will not be responsible of damages occur during the transit should they happen.   

Returns

All returns require prior authorization. Restocking charges may apply. Customer is responsible for return shipping charges.

Dimensions

Due to the hand crafted nature of our products, all measurements are approximate. 

Prices

Call us to request a current price list and shipping charges. All prices are subjected to change without notice.  

Lead Time

Container order takes 6-9 weeks from day of the order confirmation to actual receiving the good. Non-container order takes approximately 8-12 weeks. Although we try our best to control the lead time, please beware that these are only an estimate and we can not be held responsible of any delay.  

Terms

Because of our products are made to order, at least 50% initial deposit is required prior to process the order. Remaining balance are due 5 days prior the delivery. CnC Homes LLC reserves the right to change the initial deposit amount at any time without notice.

CnC Homes LLC can not refund the deposit of a confirmed order should the customer decide to cancel.